Complaints Procedure – aitrainingscentrum.nl

Gewijzigd op Do, 22 Jan om 3:14 PM

At aitrainingscentrum.nl, we strive to provide the best possible service. However, there may be occasions when you are not fully satisfied with a product or our services. In that case, we would like to hear from you so we can work together to find a suitable solution.

Do you have a complaint about a training, mock exam, or our service? Please let us know as soon as possible. According to the law, a complaint is considered timely if it is submitted within two months of discovery. This also applies if a training or mock exam does not meet what you could reasonably expect based on the agreement. We recommend submitting your complaint in writing.

After receiving your complaint, you will receive a substantive response within 14 days. If more time is needed to carefully review your complaint, we will inform you within this period when you can expect a response.

You can submit your complaint in the following ways:

We take every complaint seriously and do our best to help you as quickly and effectively as possible.

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